Business
What To Look for in Contact Center Solutions

When selecting a contact center solution for your business, the choices can be overwhelming. From the richness of features to the platform’s flexibility, every aspect can significantly affect how you engage with your customers. Whether you prioritize customer satisfaction, operational efficiency, or both, choosing a system that aligns with your business goals is essential. To simplify this process, we’ve outlined the key factors to consider when evaluating the best contact center solutions. Below are essential criteria that should guide your decision-making process.
Evaluating Omnichannel Capabilities in Contact Center Solutions
Alt text: Employee utilizing the best contact center solutions with omnichannel capabilities to provide seamless customer service.
Modern customers expect seamless communication across various channels, and contact centers must cater to these expectations. When exploring solutions, assessing whether the platform supports omnichannel communication, allowing interactions via phone, email, social media, and more, is crucial. A truly integrated system ensures that all customer interactions are connected, regardless of the channel, providing a cohesive experience.
Looking beyond the mere presence of these capabilities, the depth of integration merits attention. Consider how the solution handles transitions between channels. Does it maintain context and history, or must customers repeat information? Such considerations affect customer satisfaction significantly.
The operational impact of omnichannel support is also vital. Evaluating how easily agents can switch between channels and access customer data is essential. The right solution will empower agents to provide efficient, personalized service without juggling disjointed systems.
Moreover, advanced solutions often include features like intelligent routing, which directs customers to the most appropriate channel or agent based on their inquiry. This functionality not only improves customer experience but also enhances operational efficiency.
Assessing the Integration and Scalability of Contact Center Systems
A contact center solution should not be an isolated component within the business ecosystem. It must integrate smoothly with your CRM, marketing automation tools, and other essential software. Seamless integration ensures that data flows freely, giving agents a 360-degree view of each customer and enabling them to deliver personalized experiences.
As your business evolves, your contact center solution should scale alongside it. This scalability is critical to avoid the costly and time-consuming process of transitioning to new systems as your company grows. Assess whether the solution can handle increasing interactions and additional agents without performance degradation.
Equally important is the platform’s flexibility. Companies often change their processes and workflows, and the right solution should accommodate these changes without extensive custom development or service disruptions. Find out how the solution adapts to new business requirements or changes in operations.
Lastly, consider the provider’s track record and support infrastructure. Reliable customer support and service level agreements (SLAs) are the safety net that will help you mitigate any unexpected issues affecting your business continuity.
Understanding the Importance of Analytics and Reporting Features
Alt text: Employee utilizing top contact center solutions to leverage advanced analytics and reporting features for improved decision-making.
In the data-driven age, analytics and reporting are the cornerstones of strategic decision-making in contact centers. High-quality contact center solutions offer comprehensive analytics tools that help managers monitor performance, customer satisfaction, and service levels. This data allows for informed decision-making and continuous improvement strategies.
Beyond standard reporting, consider whether the system provides real-time analytics. Viewing live data about queues, wait times, and agent performance can be invaluable for making immediate adjustments to improve service levels.
Further, delve into the customization options for reporting. The ability to tailor reports to your specific needs means you can track metrics most relevant to your business goals. Standard reports may not provide the nuanced insights required to understand your operation’s effectiveness completely.
Interaction analytics is another sophisticated feature that can yield profound insights into customer sentiments and agent performance. Technologies like speech and text analytics can help identify trends, successes, and improvement areas based on customer interactions.
Altogether, choosing the best contact center solution requires careful consideration of omnichannel capabilities, integration, scalability, and robust analytics. By focusing on these criteria, you can ensure a system that enhances customer experience, supports your operational needs and adapts to your evolving business landscape.
Business
Orange Cat Energy Technology Co., Ltd. Completes Initial Equipment Deployment in Germany, Marking the Launch of Its European Strategy

July 22 – Orange Cat Energy Technology Co., Ltd. (“Orange Cat”) has officially completed its first deployment of smart shared charging devices in Germany, a major milestone in the company’s entry into the European market. This strategic move marks a critical step in Orange Cat’s global expansion and lays a solid foundation for deeper market penetration across Europe.
Founded in April 2025 in Hong Kong, Orange Cat specializes in the research, development, manufacturing, and operation of intelligent shared charging solutions. The company is dedicated to promoting green mobility and the widespread adoption of smart energy through continuous technological innovation. In May, Orange Cat formally entered the German market by establishing a regional division and office in Baden-Württemberg, launching its first-phase deployment plan for 3,000 to 5,000 units. The initiative aims to build a shared charging network spanning urban transportation hubs, commercial centers, and tourist destinations.
According to official statements, Orange Cat has already completed the on-site deployment and commissioning of its initial devices in Stuttgart, Munich, and other cities. Now operational, the company’s flagship product—the shared power bank—integrates an intelligent device management system with localized operations. It offers flexible and convenient short-term mobile charging services, addressing the power needs of users during daily commutes, leisure activities, and travel.
“We believe the demand for green mobility and portable energy in Europe is entering a phase of rapid growth,” said the Head of Orange Cat’s European Operations. “Germany is our first stop in Europe. With its high regulatory standards and mature user base, the German market provides the ideal environment to pilot and scale a continent-wide shared energy ecosystem.”
All Orange Cat products have obtained major EU certifications, including CE and RoHS, ensuring safety and environmental compliance. The devices come equipped with GPS tracking, data analytics, and real-time equipment monitoring. In parallel, Orange Cat is developing a comprehensive operational ecosystem, which includes a backend management platform, merchant-side system, and a user-facing mobile app to support scalable commercialization and operational efficiency.
Localization is also a key pillar of Orange Cat’s European strategy. The company has partnered with multiple German enterprises and is recruiting local operations and customer service teams to improve service response times and enhance user retention. Orange Cat is also actively participating in local industry standardization initiatives, contributing to the formalization and structured development of the shared charging sector in Germany.
Looking ahead, Orange Cat plans to use Germany as its primary launchpad for shared power bank deployments across Europe, with planned expansions into France, Italy, the Netherlands, and Austria. Over the next 18 months, the company aims to expand into more than 100 cities across Europe, establishing a cross-border, intelligent, and responsive shared charging network. By leveraging its integrated model of device management, merchant platform, and user app, Orange Cat is positioning itself to play a key role in the future of smart mobility and sustainable energy worldwide.
Orange Cat Energy Technology Co., Ltd.
Hong Kong, China
Baden-Württemberg, Germany
Business
Cryptocsle Officially Launches, Introducing a Compliance-Focused ICO Incubation and Digital Asset Trading Platform

January 17, 2020 – New York, USA – Cryptocsle, a U.S.-based digital asset trading platform operated by CRYPTO SAFELOCK EX LTD., has officially launched. The platform is dedicated to compliant ICO incubation and early-stage fundraising for digital asset projects, with the mission of creating a secure, compliant, and efficient environment for blockchain startups in their early development phases.
Cryptocsle’s platform is designed to integrate technical support, liquidity access, and regulatory guidance, offering end-to-end services for crypto projects at the seed or Series A funding stage. A dedicated Project Review Committee, comprised of blockchain industry advisors, legal professionals, and risk control experts, conducts multi-round evaluations to ensure each listed project meets stringent compliance and technical standards.
To further enhance transparency, Cryptocsle has launched a Project Rating Information System for investors, offering detailed insights into project credentials, fundraising strategies, and code audit results. This empowers users to make informed decisions with a clear view of each project’s risk profile. The platform supports direct trading in USD-backed stablecoins and major cryptocurrencies, and offers multilingual support to serve key markets including North America, Southeast Asia, and Latin America.
According to the executive team, Cryptocsle will continue to focus on compliance, security, and user experience as its core priorities, while actively building capacity for international market responsiveness. As global regulatory frameworks evolve and mature, these priorities will further support the platform’s development of a robust and high-quality operational structure.
From a security standpoint, the platform has implemented an upgraded hot and cold wallet separation mechanism and introduced an intelligent risk control engine to detect and prevent suspicious trading activities. Additionally, Cryptocsle has integrated third-party security audits and multi-factor authentication systems to ensure greater transparency and account protection for its users.
Looking ahead, Cryptocsle plans to explore partnerships with international legal organizations and adopt AI-driven compliance review tools to further boost the platform’s efficiency and trading security. Through stable technical architecture and a solid compliance framework, Cryptocsle aims to serve as a vital bridge between blockchain innovation and global investors, contributing to the long-term potential and sustainability of the digital asset industry.
CRYPTO SAFELOCK EX LTD.
https://www.cryptoslx.com
New York, United States
Business
Save up to 40% this Prime Day 2025 — Proscenic’s summer-ready vacuums start at just £99

This Prime Day, refresh your home with Proscenic’s best-selling vacuums, starting at just £99! Whether you’re tackling daily dust or keeping carpets clutter-free, Proscenic makes it easier to stay clean and cool this season.
We’re highlighting three standout models — the P11 Ultra and P16 cordless vacuums, and the Q8 robot vacuum, each designed to make home cleaning faster and easier. Whether you need high-suction handheld power or automated floor care, there’s a Proscenic solution to match your needs and budget.
Don’t miss savings of up to 40% during this limited-time Amazon deal from July 8 to July 11 (CEST).
Proscenic is running a summer sale on the official website from July 3 to July 18. Use the code SUMMER to get 20% off all machines. Scroll to the bottom for more details.
About Proscenic
Founded in 2013, Proscenic is dedicated to creating reliable and innovative cleaning solutions that make everyday life easier. From cordless vacuum cleaners to intelligent robot vacuums, our products are designed to deliver high performance at an affordable price. Today, Proscenic serves customers in over 80 countries worldwide and continues to gain trust for its user-focused design and quality assurance. Every product comes with a 2-year official warranty, offering peace of mind with every purchase.
Timed with Prime Day, Proscenic is offering limited-time discounts across its most popular models—see below for details.
P11 Ultra vacuum cleaner: an entry-level model designed for everyday use
The Proscenic P11 Ultra now only £99 (reg. £129.99) delivers powerful 40KPa suction in a compact, lightweight body—perfect for daily home cleaning. Designed for families seeking value without sacrificing performance, this budget-friendly cordless vacuum tackles dust, debris, and pet hair with ease. Its efficient design ensures hassle-free cleaning across floors, carpets, and furniture, making it the go-to choice for practical households.
P16 Vacuum Cleaner: Budget upgrade with powerful suction and longer runtime
The Proscenic P16 (reg. £169 now £139) is one of the brand’s standout cordless vacuums, delivering impressive 55KPa suction and intelligent design at great value. Its foldable dust rod allows effortless cleaning under low furniture without bending, making every corner easy to reach. With up to 65 minutes of runtime, the P16 handles whole-home cleaning with ease., this vacuum is perfect for families who want deep cleaning power without overspending.
Q8 Robot Vacuum: Hands-free cleaning with smart mapping tech
The Proscenic Q8 (reg. £189.99 now £151) is a flagship robot vacuum designed to make daily cleaning effortless. Equipped with 360° LiDAR navigation, it maps your home with precision, avoiding obstacles seamlessly. The 6000Pa suction easily lifts pet hair, dust, and allergens—creating a cleaner, healthier home. The 2-in-1 vacuum and mop system, with a refillable water tank, ensures a complete clean on all floor types. Get the power and precision of the Q8—offering similar features to high-end models, but at a fraction of the price.
Bonus Offer: Get 20% off at Proscenic’s official store
Prefer shopping directly? Proscenic’s official store is also running a sitewide summer promotion. Use the code SUMMER at checkout to enjoy 20% off (Full machine only, cannot be combined with other discounts.) This exclusive discount is valid from July 3 to July 17 (PDT).
Key benefits of purchasing from the official store include:
- Shipping Coverage
Available to customers in the European Union (EU) countries, United Kingdom (UK), United States (US), Japan (JP) (accessories only), and Canada (CA) (accessories only).
- Reliable Customer Support
Direct access to Proscenic’s dedicated customer service and full warranty support for peace of mind.
- Exclusive Products and Bundles
Shop the latest models and take advantage of exclusive offers available only on the official website.
Cool Deals for a Clean Summer — Don’t Miss Proscenic Prime Day!
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